Refund policy

This policy explains how to get your money back for Premium access paid for in your account on the website. It is part of the public offer and uses its terms. Seller details are at the end of this page.

What this policy covers

The policy applies to payments for Premium access made on the account page through Robokassa. You can pay for one of two periods: a month (30 days) or a year (365 days). The length of a period is fixed, not calendar.

Free periods are not paid for, so there is nothing to refund for them.

How much we refund

You can ask for a refund at any time during a paid period. We refund the cost of the unused full days in proportion:

refund = payment amount × (unused full days / length of the period in days)

• Payment amount: what you paid, after any discount or promo code.
• Length of the period: 30 days for a month, 365 days for a year.
• Unused days: the days of the paid period that remain, starting from the date of the request. The day we receive your request counts as unused.
• The result is rounded to the nearest kopeck.

Example. You paid 3,490 ₽ for a year and ask for a refund when 100 days of the period have passed.

• Unused days: 365 − 100 = 265.
• Refund: 3,490 × 265 / 365 = 2,533.84 ₽.

Periods that are paid in advance and have not started yet are refunded in full. For example, you paid for a new period while the previous one was running: the new one starts later, and its whole cost comes back. If you have several payments, each one is calculated separately.

How to ask for a refund

Write to mail@myportion.app from the email address of your account. If you write from another address, name the account’s address in the message. Give the date and the amount of the payment.

You do not need to give a reason.

Refund timing

We process the refund within 10 days of the date of the request (article 31 of the Law of the Russian Federation “On Consumer Rights Protection”). The money goes back to the same card you paid with, through Robokassa. When it reaches your card depends on your bank.

What happens to your access and your receipt

• Access for the refunded days ends. If you ask for a refund of the unused days of the current period, access closes from the date of the request.
• Your account and your data in the app stay. The meal history, weight and other basic features work without Premium.
• When a refund is made, we correct the receipt in the “Мой налог” (“My Tax”) service.

Special cases

• Double charge because of a technical error: we refund the amount charged twice in full.
• Access did not turn on through our fault: we refund the payment in full. If access has not appeared within 24 hours of payment, write to us.

Contacts

Questions about refunds: mail@myportion.app. The terms of payment are in the public offer. Seller details are at the end of this page.

This policy does not limit the rights that the law gives you.

Seller details

Name

Aleksei Makhov

Status

self-employed (Russian professional income tax, NPD)

INN

631213529950

City

Moscow

Email

mail@myportion.app